Frequently Asked Questions
To place your order, simply register on our website, fill in the required information, and add the products to your cart. Then, just choose your payment method and complete the purchase.
You can search for products using the categories available on the website or use the search bar at the top of the page, entering the name of the item you wish to order.
Shipping costs vary depending on the destination country. To check the cost for your country, click HERE and see the updated shipping table.
Yes. You can cancel your order by contacting us via email or phone, as long as it hasn't been shipped yet. The refund will be processed as quickly as possible.
Order preparation can take between 1 and 4 business days. After shipment, you will receive a confirmation email with your 10-digit tracking number. Transit time varies depending on the destination country. Check the estimated delivery times by clicking here.
Orders are shipped via TNT/FedEx, ensuring fast and secure delivery.
We are available on weekdays, between 10:00 and 17:00.
You can also send us a message via WhatsApp, Messenger, or email at any time, and we will respond as quickly as possible.
We accept payments via PayPal, credit card, bank transfer, MB Way, or Revolut (the latter upon prior request for the necessary information).
Yes. We offer special prices for resellers. Send us a list of the products you want and we will provide you with the best possible quote.
Yes. After shipment, you will receive an email with your tracking number. After 24 to 48 hours, you will be able to check the current location of your order on the TNT/FedEx website.
You can see all the countries we ship to and their...
Shipping costs can be found by clicking HERE.
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No. There is no minimum order value.
The prices shown on the website are final, including VAT. Only shipping costs are added to the total price.
There is no limit on the total value or weight per order.
Shipping costs are calculated by volume (box), and each box can contain up to 25 kg.
If the order exceeds this weight, a new order will be automatically created.
volume.
Shipping costs increase gradually depending on the total weight of the order, according to the current shipping rates.
If your order arrives damaged, it is very important that you photograph the damage and send us these images within a maximum of 5 business days after receiving it.
This way we can resolve the situation in the best way and as quickly as possible.
Because these are food products, we only accept returns if the packaging is intact and the product has not been opened or consumed.
If there is any error in the shipment or the product is defective, we guarantee a replacement or refund after analyzing the situation.
If any product is temporarily unavailable, we will contact you to suggest an equivalent replacement or, if you prefer, we will issue a credit or refund corresponding to the value of the missing item.
All orders are accompanied by an invoice automatically issued with the data provided at the time of purchase.
The prices shown include VAT at the current legal rate.
Companies with a valid intra-community tax identification number can request the issuance of an invoice exempt from VAT.
